New Delhi, March 19, 2018: Vistara recorded its highest-ever passenger load factor (PLF or occupancy) of 91.2% in the month of February 2018 (as per the DGCA monthly report), after having topped the list among full-service carriers (FSCs) several times over the last one year. The performance is phenomenal for a carrier with three cabin classes, with more than 95% occupancy in its Economy class during the month, which is amongst the highest in the world. Vistara also registered the highest on-time performance of 73.8% in the month among FSCs.
Additionally, Vistara registered only 0.1 complaints per 10,000 per 10,000 passengers, the lowest of all major Indian airlines. The airline’s cancellation rate also constantly remained to be one of the lowest in the industry at 0.15%.
Sanjiv Kapoor, Chief Strategy & Commercial Officer, said, “We are gratified by our performance in February 2018. We have hit the sweet spot of high loads with close to zero denied boardings, a difficult and creditable achievement indeed, while maintaining our record of having some of the lowest cancellation and customer complaint rates in the industry globally''.
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